Trace

Every answer has a request trail.

Review the question, the sources used, the answer, and what happened behind each response.

Requests

Follow a question through the system.

The review trail links a user question to selected sources, the answer, and the steps taken along the way.

  • Track the question.
  • Connect chat context.
  • Review what happened.
Sources

See which documents shaped an answer.

The answer path includes source material so teams can verify whether the response used the right evidence.

  • Review source passages.
  • Check document names.
  • Compare answer to sources.
Review

Use review trails to improve answers.

Review records help operators spot missing sources, weak matches, or answers that need improvement.

  • Inspect weak searches.
  • Improve source matching.
  • Validate changes over time.